IT Managed Services

As a managed service provider, our IT consulting firm empowers small businesses with proactively managed networks. The benefits of a Managed IT Service Agreement cannot be overstated. Predictability, security, updates and system integration is imperative to overall business performance. Without consistent network management, overall performance is left to chance. Proactive network management averts disasters, controls inefficiencies and maximizes security while saving money that is often spent relating to crisis management.

As your IT consulting firm, we offer customized agreements pertaining to our Managed IT Services that have been designed to fit the needs of various sizes and kinds of businesses. Each of our agreements may be modified to synergize with the needs of our prospective clients in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and throughout Hampton Roads, Virginia. Any agreement may be cancelled at any time with a 30 day notice.

What Our Help Desk Does for You

Technology issues happen—but they don't have to slow your business down. When your employees need assistance, they can speak with a real person at our office who is ready to help resolve the issue quickly and professionally.

Our Help Desk services include:

• Live Technical Support – Reach a real technician for help with everyday hardware, software, and network connectivity issues.

• Password Resets & Account Access – Locked out of your computer or Microsoft 365 account? We'll quickly reset passwords, restore access, and get you back to work.

• Microsoft 365 Support – Assistance with Outlook, Teams, OneDrive, email issues, user accounts, and other Microsoft 365 applications.

• Printer & Device Connectivity – We'll reconnect printers, troubleshoot printing problems, and help ensure your devices stay connected and working properly.

• Windows Desktop & Laptop Support – We diagnose and resolve Windows operating system issues, software errors, system performance concerns, and other day-to-day technical problems.

• Remote Technical Assistance – Our technicians can securely connect to your computer to troubleshoot issues, install software, configure devices, and provide hands-on support without waiting for an on-site visit.

• Ticket Tracking & Escalation – Every support request is documented and monitored to ensure timely resolution. If an issue requires advanced engineering support, it is quickly escalated to the appropriate technician.

Our goal is simple: to provide friendly, responsive IT support from people you know and trust. Whether it's resetting a password, reconnecting a printer, troubleshooting email, or resolving a more complex issue, our team is just a phone call away—helping keep your employees productive and your business running smoothly.

"Our Internet Keeps Dropping..."

It's one of the most common calls we receive.

Recently, we visited a warehouse that was experiencing constant internet outages, devices randomly disconnecting, and employees struggling to stay productive.

When we opened the network closet, we found the culprit: a small unmanaged switch had quietly become the backbone of the entire business network.

The internet wasn't the problem.

The network simply wasn't being managed.

There was no monitoring, no documentation, no alerts, no firmware updates, and no one watching the health of the infrastructure until it became a business interruption.

This is exactly why Managed IT Services matter.

A managed IT provider doesn't just respond when something breaks—we work to prevent problems before they affect your business.

With Atlantic Office Technologies, you receive:

✅ Continuous network monitoring that identifies issues before they become outages.

✅ Business-grade networking equipment that's properly configured and maintained.

✅ Regular firmware updates and security patching.

✅ Complete network documentation and lifecycle planning.

✅ Capacity planning as your business grows.

✅ Fast response from experienced technicians when issues arise.

✅ A dedicated Help Desk staffed by real people in our office—not an overseas call center.

Our Help Desk helps your employees with the technology issues they face every day, including:

• Password resets and account access

• Microsoft 365 support (Outlook, Teams, OneDrive, and email)

• Printer and device connectivity

• Windows desktop and laptop troubleshooting

• Remote technical support

• Network connectivity issues

• Ticket tracking and rapid escalation when advanced engineering is needed

Sometimes the fix is as simple as reconnecting a printer.

Sometimes it's restoring access to Microsoft 365 after a password lockout.

Other times, it's identifying the hidden network problem that's been causing frustration for months.

Whatever the issue, our goal is the same: keep your employees productive and your business running.

Technology should support your business—not slow it down.

Ask yourself: Is your IT environment being proactively managed, or is it only getting attention after something breaks?

Resilient Archiving, Discovery and Recovery

Resilient Archiving, Discovery and Recovery (RADAR) is a hosted email archiving service that operates in conjunction with your existing email infrastructure to ensure the protection, preservation and continuous operation of email communication for your business while providing on-demand email access for users anytime, anywhere.

Today, email is the core business communication channel. Since its inception, email has evolved from a simple intra-office messaging tool to the information and communication backbone of companies of all sizes.

As reliance on email grows, so does the need to ensure its operation as a communication tool and to preserve the information it contains. Excessive data loads, the constant pounding of spam and viruses, unplanned service interruptions, and ad-hoc needs to find pertinent information within the flood of content presents constant challenges for business owners.

RADAR solves these problems. It can be deployed for any size business to ensure that electronic communication is automatically preserved for intelligent discovery, rapid recovery and continuous access from any location.

Email Encryption Services

With an increase in regulatory pressures, identity theft and highly publicized security breaches in the media, companies that do not encrypt emails containing sensitive information are at risk of regulatory fines, lawsuits, negative PR and a loss of company intellectual property.

Companies dependent on building a relationship of trust with their customers and business partners cannot afford to risk such potential damages to their brand image. Email encryption is therefore an important piece of the security puzzle: it protects your company, your customers and business partners. The question then becomes how to implement this critical business process.

Email Continuity Services

For many companies, email is mission-critical. As the primary communications tool, server crashes can paralyze a business.

Our email continuity services allow end users to access their email and continue with business operations during an outage. As a major piece of a company’s disaster recovery plan, our continuity services allow customers to send and receive email using any active Internet connection, including mobile connections.

We consider ourselves the best at dealing with logical and physical data loss. We can help businesses, large and small and in any industry. We offer every customer, from the IT professional to the home user, an extensive list of benefits including:

• Fastest Standard turnaround time in the industry at 24 to 48 hours

• Data recovery engineers have been trained and certified by leading encryption vendors to recover lost data from all encrypted hard drives, peripheral devices and software

• Engineers create sector-by-sector images of the source drive during the recovery process—your original data is never compromised

• Successful recoveries from all RAID levels and all data loss scenarios, including multiple drive failures, severe corruption and natural disasters

• Certified ISO Class 5 Cleanroom provides a particle-free environment to safely perform complex microsurgery on sensitive server components

• Service options to meet every need

• Highest security protocols possible meet the stringent requirements of corporations and government agencies

• Safe and proper recycling of old storage devices: NSA approved and DOD approved degausser destroys data permanently

• Learn more about Data Recovery for Large and Small Businesses

Our successful recovery of critical data crosses many devices such as…

• RAID, NAS, SAN and SSD (Solid-state drives)

• Laptops and Desktops

• iPads, iPhones, iPods

• Tapes, Digital and Removable Media

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Most business professionals do not care how their network works.  They just want it to work.  That is what we do. We create networks that improve communications, support processes, and customer service.  In order to do this we must:

STRATEGIZE

Our network solutions company needs to fully understand your business and what you are trying to accomplish so that we may design an IT infrastructure that will meet your expectations.  Once we have completed our analysis, we will present you with options that will meet your needs and goals.

CREATE A BUDGET

Many small businesses in Norfolk, Chesapeake, Virginia Beach, Portsmouth, Suffolk, Hampton, Newport News, and throughout Hampton Roads fail to create an adequate IT budget.  Yet in today’s business environment, IT is essential to doing business.  By failing to create a budget, IT is always viewed as an unwanted and unexpected expense.  This mentality leads to a lack of employee training and obsolete hardware and software.  Our network solutions company can help you build a budget that will meet your needs.

PROJECT IMPLEMENTATION

Once our strategy is complete, including budget, it is imperative to setup and configure your new system correctly.  We are experts in developing a comprehensive strategy for configuring every aspect of your network including printers, desk tops and servers.

MONITOR & PROTECT

It is not advisable to create and implement a network and then ignore it.  Contrary to popular belief, it is not like a television which you simply plug and play.  Employee usage, internet access, updates, email, spam and hacking are just a few reasons networks slow down or stop working completely.  Your network needs constant attention in order to maintain maximum performance.

KEEPING CURRENT

It is essential to keep up with new and emerging technology as well as software upgrades.  Being prepared budget wise for changing technology is very important and our network solutions company works hard to eliminate surprise failures and expenses by keeping our eye on the future.  We call this Forward Vision and we provide it to businesses in Norfolk, Chesapeake, Virginia Beach, Portsmouth, Suffolk, Hampton, Newport News, and throughout Hampton Roads, Virginia.

It is imperative that computers, printers, routers, monitors and other computer devices be disposed of properly.  We will do it for you at no charge as part of our community efforts in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and Hampton Roads, Virginia.  Our IT consulting company is frequently told that it is hard to find a way to dispose of hardware or that it is expensive to do so.  We feel that those two issues lead to improper methods of riddance.

WORTHY CAUSE

Much of what is dropped off at our office is simply outdated or in need of minor repair.  Our IT consulting company takes this opportunity to make the minor fixes or to update the unit so that we can donate these devices to children’s charities in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and throughout Hampton Roads, Virginia.

Providing children with computers so they can learn and compete is our way of contributing to our community and our country.  We call this Forward Vision.

Ask about our data transferring and/ or removal services.  We will be glad to help.  We can move your data to the cloud or a new device.  Also, we can remove hard drives or wipe them clean.  Please let us know how we can help.

Cyber intrusions, hackers, viruses, malware, employee sabotage, computer malfunction and hard drive failure are all things business owner should be concerned with in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and Hampton Roads, Virginia.  Proper IT management can greatly reduce the chance of incident.  With our support you can sleep at night knowing your system is being monitored on an ongoing basis.

• Ensure each computer is optimized and working at maximum performance

• Verify you have licensed and up-to-date antivirus software

• Make sure your network firewall is properly configured and adequate for your needs

• Ensure each workstation firewall is activated and properly configured

• Configure and manage an effective backup system that is built for the needs of your business

• Perform security patch management and perform regularly scheduled software and operating system updates

• Monitor failed login attempts

• Monitor system security logs

• Monitor critical system services

• Arrange third party security assessment for PCI and HIPAA compliance

Most small businesses in Norfolk, Chesapeake, Virginia Beach, Portsmouth, Suffolk, Hampton, Newport News, and Hampton Roads, Virginia outsource their computer and network needs to an IT support company because they find it impossible to focus on running their businesses and keeping up with a very fluid computer industry. Ask about our Managed Service Agreements that allow a business to achieve unlimited support and a fixed budget

Forward Vision Offers Industry leading VoIP service and support.

Our extensive selection of hardware offers a flexible solution while maintaining quality and reliability for small to large organizations. We offer single line and multi line solutions. Our services are compatible across all the major operating systems including Microsoft, Apple, Linux, iOS and Android.

Our systems are designed for companies without an in house IT department to take advantage of an advanced phone system with dozens of features. You’ll be amazed at how easy it is to get started and using your new phone system.

If you are looking for an affordable, reliable system, that easy to use and a rock star support team; then Atlantic Office Technologies is the best choice for your VoIP office solutions.

CUSTOM DESIGN & BUILD

Often, our clients request that our IT consulting company design and build a computer or server that meets the specific demands within their industry or work environment. It is frequently much easier than buying a computer off the shelf, then trying to modify it to perform as required. We also utilize higher quality components, resulting in a greater reliability and longevity than the typical retail computers. Our network solutions company will perform an in depth analysis of how and what your computer will be used for, then make recommendations that will fit your budget, your needs and your future.

REPAIR

Our primary objective is to make sure our clients experience as little network down time as possible in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and Hampton Roads, Virginia. We strive to determine the problem quickly and to offer viable IT options for resolution. Once a solution is found, our IT consulting company will move forward and keep our clients fully informed as to our progress.

PARTS

We provide all of our clients with the necessary parts for repair and performance enhancement.  Clients with Managed Service Agreements receive discounts on their parts.  Our staff is more than happy to answer any questions concerning how to configure your computer with additional parts in order to accomplish your goals.

DISPOSAL

Old, broken, or unused, please bring it in and give it to us. Our IT consulting company disposes of outdated technology in an environmentally friendly way. Free of charge! Some  equipment can be repaired, cleaned up and donated to children’s charities such as the Boy’s and Girl’s Club of America. If it is a large cache of IT equipment, call us and we will make arrangements to pick up.

CONSULTATION

Our network solutions company provides independent and objective consultation on an as needed basis for businesses in Chesapeake, Virginia Beach, Norfolk, Portsmouth, Suffolk, Hampton, Newport News, and throughout Hampton Roads, Virginia.  At times companies need to assure themselves that the advice they are getting is free from any conflict of interest or lack of objectivity.  Please contact us and let us know how we can be of service.