Software You May See Installed on Your Computer (And Why)
As part of our managed IT services, Atlantic Office Technologies (AOT) deploys and manages a set of software tools designed to keep your systems secure, reliable, and up to date.
You may notice some of these applications installed on your computer. This post explains what they are, why they exist, and what they do (and don’t) do.
Why we install management software
These tools allow us to:
Monitor system health
Apply updates and security patches
Protect against cyber threats
Back up and recover data
Provide remote support when needed
They work quietly in the background and are not used for monitoring user activity or productivity.
Software you may see installed
Datto RMM
What it does:
Monitors system health, performance, and alerts us to issues before they become problems.
Why it’s installed:
This is our primary management tool that allows proactive maintenance and faster support.
DNS Agent
What it does:
Manages and enforces secure DNS settings to ensure reliable and safe internet access.
Why it’s installed:
Helps protect against malicious websites and ensures proper network resolution.
Datto Cloud Continuity
What it does:
Backs up system data securely to the cloud for recovery during failures or incidents.
Why it’s installed:
Protects business data and supports disaster recovery planning.
Datto EDR Agent
What it does:
Provides advanced threat detection and response for malware and cyber attacks.
Why it’s installed:
Goes beyond traditional antivirus to actively detect and stop threats.
Datto Rollback Driver
What it does:
Allows systems to be rolled back to a previous state if an update or change causes issues.
Why it’s installed:
Provides a fast recovery option if something unexpected happens after a change.
Discovery Agent
What it does:
Identifies hardware and software on your system for inventory and documentation.
Why it’s installed:
Helps us maintain accurate records and provide better support.
RocketAgent
What it does:
Collects performance and system data for monitoring and alerting.
Why it’s installed:
Supports proactive issue detection and troubleshooting.
Duo Authentication for Windows Logon
What it does:
Adds multi-factor authentication (MFA) to Windows logins.
Why it’s installed:
Prevents unauthorized access even if a password is compromised.
ForensiT Transwiz
What it does:
Migrates user profiles and settings between computers.
Why it’s installed:
Used during computer replacements or upgrades to move your profile smoothly.
Image for Windows
What it does:
Creates full system image backups.
Why it’s installed:
Allows complete system recovery in case of disk failure or corruption.
TBIView
What it does:
Allows viewing of system image backups created by Image for Windows.
Why it’s installed:
Used during recovery or verification of backups.
Kyocera Product Library
What it does:
Installs and manages Kyocera printer drivers and utilities.
Why it’s installed:
Ensures reliable printing and scanning functionality.
Patch Management Service Controller
What it does:
Automates the installation of software and security updates.
Why it’s installed:
Keeps systems protected and up to date without manual intervention.
PinPoint Scan
What it does:
Allows scanning directly to computers or network locations.
Why it’s installed:
Supports document scanning workflows.
Splashtop
What it does:
Provides secure remote access and support.
Why it’s installed:
Allows technicians to assist remotely when approved, reducing downtime.
What this software does not do
These tools:
❌ Do not monitor keystrokes
❌ Do not record screens
❌ Do not track productivity
❌ Do not access personal files without authorization
They are strictly for system management, security, and support.
Why transparency matters
We believe users should understand:
What software is installed
Why it exists
How it helps protect systems and data
This transparency supports trust, compliance, and better outcomes for everyone.
Our recommendation
If you ever:
See an application you don’t recognize
Have questions about a tool
Notice a new prompt or update
Please reach out to our support team — we’re happy to explain what it’s for and how it works.